What We Do Better
Every IT company is not the same. DSPI takes pride in our services and we challenge
you to find another firm that would dare to make these promises. It's easy to get
overwhelmed trying to compare one company to another. We honestly believe that when
you consider all the facts, you will be absolutely convinced that DSPI is the best
network services company available to you.
- We'll Respond Within 60-Minutes or Less - Guaranteed. When you
contact us for support, we guarantee that request will be either answered immediately
or responded to within 60 minutes or less by an experienced technician who can help.
If we fail to respond within that time frame, the work is free.
- Lightning Fast Repairs. You should not have to wait around all
day for your computer, Network or Phone system to be repaired. We understand how
important your computer network. We understand how important your computer network
and communications system are to you, that is why we offer our remote support services.
Thanks to this service, we can assist you via the Internet and Phone so you don't
have to wait around for a technician to show up. If we can't fix it remotely, we'll
dispatch a technician to take care of the problem.
- 100% Unconditional Satisfaction Guarantee. You deserve complete
satisfaction with our products and services. We will do whatever it takes to make
you happy. No hassles, no problems.
- No Geek Speak. You deserve to get answers to your questions in
PLAIN ENGLISH. Our technicians will not talk down to you or make you feel stupid
because you don't understand their "geek speak".
- No Unpleasant or Unexpected Surprises. You should EXPECT that no
damage will be done to your equipment or your data. Before we start working on your
systems, we will evaluate your problem and alert you to any potential risks involved
in fixing your problem. If there are any risks, they will be explained in full,
and your authorization and agreement will be obtained before the work commences.
You can also choose to have data backed up before we start any work.
- Monthly Status Reports. For those on the DSPI Hassle-Free IT Plans,
you will receive a report on the first or second week of every month. This report
will show you all the maintenance we preformed and things we corrected. You never
have to wonder whether you are getting your money's worth. In this report we will
also make recommendations and detail any on-going issues.
- No waiting on Parts. You never have to worry about waiting for
a piece of hardware or software to get up and running. We have access to over 1,000,000
technology and communications related products that we can have dropped shipped
to anywhere in the world by the next business day. We recently consolidated and
added some big suppliers and we know can get you the equipment you need super fast.
- Increased Hours. Most firms only work from 8 to 5. At DSPI we know
your business is around the clock and when you need support you need it now! Our
extended hours are from 6 am to 7 pm CST, Monday through Friday. In addition those
on our Hassle-Free IT plans will have exclusive support even beyond those hours.
No more waiting for technicians to get in and worrying that we can't work on something
till morning.
- Additional Services. DSPI is not your normal run of the mill IT
and Phone shop. We have a myriad of solutions to help you with everything from IT
support, outsourced Help Desk, phone systems, structured cabling and everything
in between. DSPI is a one-stop shop for all your technology and communication needs.
We handle every aspect of your technology so you have peace of mind.
- The Economy Buster Guarantee. If your business is experiencing
a down-turn, DSPI will work with you to decrease your contract costs and remove
systems from your contract that are no longer in use. You can't lose with DSPI.
We want to see you succeed and we are willing to work with you to get you through
any hard times. What company will do that?
- Multiple Support Options. DSPI understands that picking up the
phone is not everyone's first preference of communication. You can contact DSPI
via email, our website, our online customer portal, and now even through live chat
from our website. Heck, you can even text us if you want. The point is we don't
mold you; we mold ourselves to make it easier on you.
- Fixed Price Guarantee. We offer fixed price quotations on our projects.
This means that projects are completed on budget, without any "surprise" or hidden
fees. You know exactly where you stand and the project risk becomes ours, rather
than yours.
- DSPI Tips. This may seem insignificant, but how many people are
actively trying to educate you and your staff on being more productive with technology
and communications. You can now read the new DSPI blog on our website or various
other places online to get news about the technology industry, ways to save money
on technology, great technology deals and just what is happening around DSPI. In
addition DSPI is bringing back its email newsletter. This will be packed with news
and offers and tips on working more efficiently. In addition you can read about
projects we have done for other clients and get your company featured in our newsletter
that will be sent out to thousands of clients nationwide.