Messaging
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Better manage your messages – and time – while enhancing business efficiency and
productivity. With automated messaging solutions from DSPI, you have the freedom
to communicate wherever, however and whenever you need to.
- Applications Platform: IVR
Automate common communications to free your staff and provide faster information
to your customers, partners and employees. DSPI works with industry-leading
software providers to offer you customized, cost-effective interactive voice response
(IVR) solutions to enhance customer service and your operational efficiency. IVR
applications can be used in any industry or market, enabling businesses to greet
callers through a speech-enabled interface; validate their identity; direct them
to the right resource; and automatically provide the information they seek. Some
of the most popular processes for automation include customer requests for prescription
refills, order status, account balances, product availability and service or support.
DSPI can help you automate virtually any communication process, and offers
proven expertise in developing IVR applications for auto dealerships, education
and financial services institutions, government, health care, manufacturing and
real estate operations.
Integrate and store voice, e-mail and fax messages in a centralized location with
Enterprise Messaging software. This scalable, unified messaging solution lets users
easily access and manage all their messages from Microsoft Outlook.
A powerful application for businesses seeking to unify and consolidate communications,
additional Enterprise Messaging features include auto attendant, fax library support,
call recording, group distribution lists and customized routing to provide 24/7
customer service.
Additional Applications
Unified Messaging: Increase the power of Enterprise Messaging and
your communications capabilities with DSPI Unified Messaging software. Providing
speech-enabled directories and e-mail reading capabilities, users can access voice,
e-mail and fax messages via PC or voice-only devices. Unified Messaging helps facilitate
mobility, improve productivity and reduce long distance charges.
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