Contact Center
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Provide a better experience for everyone who contacts your business with DSPI
solutions that improve the flexibility, efficiency and business oversight of your
contact centers, while reducing costs and optimizing productivity.
Enhance the customer experience and improve the efficiency and quality of your contact
centers with DSPI's most powerful customer relationship and business management
tool. Contact Center Suite gives your agents and staff powerful tools for handling
and routing calls, e-mails, faxes and text messages from a standard PC, while providing
your managers better insight into traffic and operations. Scalable to fit businesses
of any size, Contact Center Suite is an ideal solution for optimizing a single large
call center, coordinating operations across any number of distributed facilities,
or within an individual department or workgroup.
Provide more personalized and consistent customer care by integrating your communications
system directly with your Microsoft Customer Relationship Management (CRM) software
through DSPI's Telephony Manager. Customer information is automatically screen
popped to your sales and support personnel, who also have the ability to transfer,
conference, or record calls directly from their Microsoft CRM interface, and monitor
the presence and availability of other team members to provide the best possible
experience for your customers.
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