Phone Services
Telecommunications Management & Consulting
The effective management of a company's telecommunications system enhances every
aspect of business operations and performance. However, with so many choices available,
it can be difficult for company managers to select the products and services which
best match their business' unique requirements, monitor the contracts, audit the
bills, and review changing conditions in the competitive landscape.
We can help.Decision Systems Plus analyzes each customer's specific needs and recommends
a customized solution designed to maximize cost effectiveness and system performance.
Our team can review your entire voice, video and data communication structure to
suggest ways to improve your profitability, productivity and customer service.
What we can do for you includes:
Carrier Management
We have relationships with over one hundred local, long distance and Internet access
carriers in order to provide the most competitive and unbiased evaluation possible.
Our company acts as a central contact between your organization and the various
telecommunications vendors contributing to your system, allowing you to address
a range of issues with a single phone call. We sit on the buyer's side to evaluate,
suggest and negotiate on your behalf.
Network Services we consult on include MPLS, frame relay, leased lines, POTS, dedicated
T1's, PRI's, DS3's and more.
Our services encompass
Local Trunking and Facilities Management
We will engineer the proper trunking facilities and coordinate installation for
all voice and data applications. Whenever trunks, lines or data facilities are needed,
we will act as a central point of contact to ensure the integrity of all services.
We track all the lines you have, look at usage, and identify where the lines are
connected. This gives many firms the control over their lines that they want but
never had before.
Long Distance Recommendations and Implementation
Decision Systems Plus will provide ongoing negotiation with long distance carriers
on the customer's behalf, providing increased savings, enhanced billing features,
and efficient, pro-active service. Our company will also serve as the central coordinator
for all billing and service implementation issues, ensuring that all vendors perform
to contractual specifications.
Audit of Bills and Contracts
About 40% of telephone bills are incorrect, with the carrier charging the firm more
than what they should. We compare contracts to bills, help you recover the overage,
correct the billing and ensure contract compliance. We review contracts to see whether
they are in effect and what your options are for termination or change.
If you are very pleased with your present carrier relationships, you do not need
to change them. We can interface with those companies. We can review any existing
contracts and provide suggestions to you. We can augment the carriers at any time,
and give you alternatives or simply a competitive landscape review (a reality check).
Internet Access and Multi-site Networking
Our company will evaluate your requirements and help you obtain the appropriate
circuits, and provide the related equipment, software and services to achieve your
objectives. This includes routers, VPN, e-mail, anti-virus, Internet filtering,
anti-spam, web hosting, e-commerce, web design, firewall and remote access. We also
offer service monitoring, network assessment, remote management and bandwidth reporting
on your Internet access and multi-site data connections.
Telephone System
We also are a reseller and service center for many telephone system manufacturers
and Voice over IP providers. With all of our offices, most of the telephone system
manufacturers are covered. We can provide information and services related to selection,
deployment, improvement, upgrades, programming and trouble-shooting of your telephone
system or Voice over IP solution, included hosted IP PBX. We can also consult on,
design, acquire or develop, and then implement computer-telephony integration applications,
specific to your business software and processes, to leverage your investment in
your people, your software and your telephone system. Your return on investment
may be as little as a few months.
We often provide clients with computer-telephony integration (CTI) applications,
to significantly help grow your business, provide a competitive differentiation
and improve your customer service. Contact Center automation and workforce management
are some examples.
Cabling
Our team will provide the connection from the carriers' circuits to your telephone
system and devices, and your routers. We do both voice and data cabling, including
simple adds, moves or changes all the way to entire buildings (Structured Cabling
Systems) or campus. This includes fiber, paging systems and video conferencing.
We will connect station and device cabling to your telephone system and data equipment.
Cabling services include consulting, design, repair and certification.
Tele-conferencing & data collaboration
We can review your costs and requirements for teleconferencing and data collaboration,
and provide alternatives for cost and service improvements.
Video Conferencing
Many organizations today are using videoconferencing or considering using it. We
can design and implement a solution that meets your requirements, as we represent
most of the manufacturers. We also rent videoconferencing equipment and have a videoconference
facility that you can rent, giving you the ability to use before or instead of purchasing.
In addition, we will review your bills related to the videoconference calls (the
cost of the transmission) and provide suggestions on ways to reduce those cost through
use of IP or lower cost videoconference transmission networks. These options have
substantially lowered costs and improved service for other companies.
Nurse Call & Patient Wandering Systems
For Medical facilities, Senior Housing, Long-Term and Acute Care Facilities we install
systems that support both a mix of care requirements as well as wireless and wired
locator devices & pagers. Patients and residents get faster response to incidents.
Patients can be tracked and protected by door exit controls. Connection of the nurse
call system through the phone lowers your cost and gives you greater control but
with more flexibility. Increase the quality of your care and security of your residents
and patients.
Security Surveillance & Remote Monitoring
We can help you to address your needs for inside and outside systems, both IP-based,
wireless and hard-wired. This includes color, day & night, weather-proof, infrared,
motion-triggered and more. These systems can allow you to see and review the surveillance
videos from anywhere, anytime.
Customer Service Contact
Decision Systems Plus will serve as the primary point of contact for customer service
issues, including service interruptions, billing issues and general information.
We will assume responsibility for all your equipment and service needs.