Other Services
Business Productivity Services
Decision Systems Plus delivers the best of today's technology, and helps you choose
the options that provide optimum return on investment.
Voice and Data Integration
When voice, fax and data traffic all travel over a common communication line, costs
are reduced, and the savings flow directly to the bottom line. Your e-mail, faxes,
and voice mail can all be stored in the same place, accessible from your computer,
WAP-enabled cell phone or PDA.
LANs and WANs
Our technology experts can assist you in the creation, expansion and maintenance
of all sizes of Local and Wide Area Networks – both locally and nationwide. Productivity
soars when company team members and locations communicate quickly and effectively.
Services include break/fix repair, cabling, operating system support, and remote
monitoring and management.
Computer Telephony Integration (CTI)
By linking computers and telephone systems, the telephone can be used to access
and interact with your data. The result can be significant opportunity to drive
your business expenses down and your profits up. Payback may be realized in a few
months or less.
Network Transparency
We help businesses with multiple locations transfer intra-company calls with 100%
transparency – across the office or across the country. A company can share the
same voice mail system, and have a common call group spread across all locations.
Voice Over IP (VoIP)
Your communication system can be everywhere you want it to be when you use the Internet
or your data network as part of your communications infrastructure. Seamlessly connect
with telecommuters, remote associates, satellite offices and warehouses – even dissimilar
telephone equipment. As an alternative, we can provide you with the power of a PBX
without having one: this is essentially IP-based centrex on steroids. This is called
a hosted phone system.
Contact Center
Incoming and outgoing calls, e-mail and web chat can automatically route to the
next available appropriate agent, maximizing customer relations and minimizing customer
wait time. Calls can be monitored and recorded. Recover lost sales by identifying
and returning abandoned calls. Call handling data can be reported on, reviewed and
analyzed both in real-time and historically. Personnel resources can be allocated
more effectively. Call-handling bottlenecks can be readily identified and corrected.
Typical results are a higher level of customer satisfaction and a larger volume
of customer contacts being handled without increasing head count.
Nurse Call & Patient Wandering Systems
For Senior Housing, Long-Term and Acute Care Facilities we install systems that
support both a mix of care requirements as well as wireless and wired locator devices
and pagers. Residents get faster response to incidents. Patients can be tracked and
protected by door exit controls. Connection of the nurse call system through the
phone lowers your cost and gives you greater control but with more flexibility.
Increase the quality of your care and security of your residents and patients.
Make Decision Systems Plus your vendor of choice.